Privacy Policy — lagiqq

Throughout this Privacy Policy, the following terms carry the meanings defined below:

• "Platform" — the lagiqq website at https://lagiqq.cam, including all sub-pages, game interfaces, account dashboards, and support channels.
• "Company" / "We" / "Us" / "Our" — lagiqq and its parent, subsidiaries, affiliates, officers, employees, and authorized agents.
• "Player" / "You" / "Your" — any individual who accesses the Platform, registers an account, or interacts with any service provided by lagiqq.
• "Personal Data" — any information that relates to an identified or identifiable natural person, including but not limited to name, date of birth, national identity number, address, phone number, email address, bank account details, and device identifiers.
• "Processing" — any operation performed on Personal Data, including collection, storage, use, disclosure, erasure, or destruction.
• "KYC" — Know Your Customer; the mandatory identity verification process requiring submission of government-issued identification before withdrawals are authorized.
• "Cookies" — small text files placed on your device by the Platform for the purposes of session management, analytics, and personalization.
• "Third-Party Service Provider" — any external vendor engaged by lagiqq to deliver specific services, including payment processors, game studios, fraud-detection providers, and customer support tools.

lagiqq acts as the Data Controller for all Personal Data collected through the Platform. As Data Controller, lagiqq determines the purposes and means of processing your Personal Data. All data-related inquiries, access requests, and complaints should be directed to the lagiqq Data Protection contact provided in Section 14 of this Policy.

lagiqq collects the following categories of Personal Data, depending on how you use the Platform:

We do not collect or store sensitive categories of Personal Data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data beyond what is strictly required for identity document verification.

lagiqq collects Personal Data through the following channels:

4.1 Direct Submission

You provide data directly when you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team via live chat or email, or respond to a promotional offer. This is the primary source of identity, contact, and financial data.

4.2 Automated Collection

When you access the Platform, our servers automatically log technical data including your IP address, device identifiers, browser configuration, and session activity. This data is collected via server logs, cookies, and similar tracking technologies described in Section 8.

4.3 Third-Party Sources

In certain circumstances, lagiqq may receive data about you from third parties, including:

• Identity verification providers — who confirm the authenticity of your KTP or passport;
• Payment processors — who provide transaction confirmation data from your bank or e-wallet (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay);
• Fraud detection services — who flag suspicious activity patterns associated with your device or account;
• Publicly available sources — such as sanctions lists, politically exposed persons (PEP) databases, and adverse media searches required for anti-money laundering compliance.

lagiqq processes your Personal Data only where a recognized legal basis exists. The applicable bases are as follows:

• Contractual necessity — processing required to perform our obligations under the Terms & Conditions you accepted on registration, including account management, payment processing, and game delivery;
• Legal obligation — processing necessary to comply with applicable law, including KYC identity verification, anti-money laundering (AML) obligations, and age verification (21+ requirement);
• Legitimate interests — processing for purposes of fraud prevention, platform security, responsible gaming monitoring, and internal analytics, where these interests are not overridden by your rights;
• Consent — where you have expressly opted in, processing for marketing communications, personalized promotions, and non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

lagiqq uses your Personal Data for the following purposes:

1. Account administration — creating, maintaining, and securing your player account, including processing login requests and managing account settings;
2. Identity and age verification — confirming that you are at least 21 years of age and a resident of Indonesia, as required by our Terms & Conditions;
3. Payment processing — facilitating deposits and withdrawals in Indonesian Rupiah (IDR) via your registered bank account or e-wallet, and maintaining accurate financial records;
4. Fraud and security monitoring — detecting and preventing unauthorized account access, payment fraud, multi-accounting, and bonus abuse;
5. Regulatory compliance — meeting anti-money laundering obligations, responding to lawful requests from competent authorities, and maintaining required records;
6. Customer support — responding to your inquiries, resolving disputes, and providing assistance via live chat and email ([email protected]);
7. Responsible gaming — monitoring account activity for indicators of problem gambling and, where appropriate, reaching out to offer support tools such as deposit limits and self-exclusion;
8. Platform improvement — analyzing aggregated usage data to enhance the performance, design, and content of the Platform;
9. Marketing communications — where you have consented, sending you information about promotions, bonuses, and platform updates relevant to your interests.

lagiqq does not sell your Personal Data. We share data only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose:

7.1 Third-Party Service Providers

We engage carefully selected third-party vendors to support the operation of the Platform. These providers process your data only on our instructions and are contractually bound to maintain appropriate data security standards. Categories of providers include:

• Payment processors and banking intermediaries for transaction handling (BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay networks);
• Identity verification and KYC providers;
• Game content providers (Pragmatic Play, Evolution Gaming, Microgaming, PG Soft, Spribe, NetEnt) — who receive only the minimum session data necessary to deliver the game;
• Customer support platform providers;
• Cybersecurity and fraud detection services;
• Cloud hosting and data storage providers.

7.2 Legal and Regulatory Disclosure

lagiqq may disclose your Personal Data to law enforcement agencies, regulatory bodies, or courts where we are required to do so by applicable law, a valid court order, or a lawful request from a competent authority. We will notify you of any such disclosure to the extent permitted by law.

7.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or a material part of lagiqq's business, your Personal Data may be transferred to the successor entity as part of that transaction. We will provide reasonable advance notice of any such transfer and the privacy practices that will apply thereafter.

7.4 No Cross-Border Marketing Transfers

lagiqq does not transfer your Personal Data to advertising networks, data brokers, or marketing aggregators. Your data is never used to build advertising profiles for third-party commercial purposes.

lagiqq uses cookies and similar technologies to operate the Platform effectively, maintain your session, and improve your experience. The following categories of cookies are used:

You may manage your cookie preferences at any time through your account settings or your browser's cookie controls. Disabling essential cookies will prevent core Platform functionality from operating correctly and may prevent you from logging in or placing wagers.

lagiqq retains your Personal Data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply:

• Account and identity data — retained for the lifetime of your account and for a minimum of five (5) years following account closure, in compliance with anti-money laundering record-keeping requirements;
• Transaction and betting records — retained for a minimum of five (5) years from the date of each transaction;
• Customer support correspondence — retained for three (3) years from the date of the last interaction;
• Technical and usage logs — retained for up to twelve (12) months from collection, after which they are anonymized or deleted;
• Marketing consent records — retained for the duration of your consent and for two (2) years thereafter as evidence of compliance.

On expiry of the applicable retention period, Personal Data is securely deleted or irreversibly anonymized in accordance with our internal data destruction procedures.

As a player on lagiqq, you hold the following rights in respect of your Personal Data. To exercise any of these rights, submit a written request to [email protected] with the subject line "Data Rights Request — [Your Account ID]". We will acknowledge receipt within 24 hours and provide a substantive response within five (5) business days.

• Right of Access — you may request a copy of all Personal Data we hold about you, along with information about how it is being used;
• Right to Rectification — you may request correction of any inaccurate or incomplete Personal Data we hold about you;
• Right to Erasure — you may request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
• Right to Restriction — you may request that we restrict processing of your Personal Data in certain circumstances, such as while a dispute is being resolved;
• Right to Data Portability — you may request that we provide your Personal Data in a structured, commonly used, machine-readable format for transfer to another service provider;
• Right to Object — you may object to processing based on our legitimate interests, including profiling for marketing purposes;
• Right to Withdraw Consent — where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

lagiqq implements a comprehensive set of technical and organizational security measures to protect your Personal Data against unauthorized access, disclosure, alteration, or destruction. Key measures include:

• Encryption in transit — all data exchanged between your browser and our servers is encrypted using TLS 1.2 or higher;
• Encryption at rest — sensitive Personal Data stored in our databases is encrypted using AES-256;
• Access controls — internal access to Personal Data is restricted to authorized personnel on a strict need-to-know basis, enforced via role-based access management;
• Two-factor authentication (2FA) — available and strongly recommended for all player accounts;
• Intrusion detection — real-time monitoring systems alert our security team to suspicious access patterns or anomalous account activity;
• Regular security audits — our infrastructure and codebase are subject to periodic penetration testing and vulnerability assessments by qualified third-party security professionals;
• Staff training — all lagiqq personnel who handle Personal Data receive regular privacy and security training.

In the event of a Personal Data breach that poses a risk to your rights or interests, lagiqq will notify affected players without undue delay and will take all reasonable steps to contain and remediate the breach.

The lagiqq Platform is strictly intended for adults aged 21 years and over. We do not knowingly collect Personal Data from individuals under the age of 21. If you are under 21, you must not register an account, place any wager, or submit any Personal Data through the Platform.

If lagiqq becomes aware that Personal Data has been collected from a person under 21 years of age, we will immediately suspend the associated account, delete the data in question, and void any transactions conducted by that account. If you are a parent or guardian and believe that your child has submitted Personal Data to lagiqq, please contact us immediately at [email protected].

lagiqq reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. When material changes are made — such as the introduction of a new category of data collection or a new sharing arrangement — we will notify registered players by email at least seven (7) days before the revised Policy takes effect.

Minor amendments, such as typographical corrections or clarifications that do not alter your substantive rights, may take effect immediately upon publication. The "Last updated" date at the top of this page always reflects the date of the most recent revision. We encourage you to review this Policy periodically to stay informed about how lagiqq protects your data.

Your continued use of the Platform after the effective date of any amendment constitutes your acknowledgment of the revised Privacy Policy. If you do not agree with any amendment, you should cease using the Platform and contact support to arrange closure of your account and withdrawal of your balance.

For all privacy-related inquiries, data rights requests, or complaints regarding the handling of your Personal Data by lagiqq, please contact our Data Protection team using the details below. All formal requests must be submitted in writing.

When submitting a data rights request, please include your full name, registered email address, account ID, and a clear description of the right you wish to exercise. This will allow us to process your request promptly and accurately.